Launch readiness
Migration rehearsal, UAT, rollback, support setup and acceptance evidence are part of implementation before production cutover.
RELIABILITY
Recovery claims need tests, not slogans.
Quadratic’s roadmap separates availability, backup, replication and disaster recovery, with service levels tied to explicit RTO/RPO, failure domains, support coverage and tested evidence.
Hypercare
Go-live includes monitoring of critical journeys, reconciliation, incident management and named customer communication channels.
Backup & restore
A backup is not the same as a second writable database or high availability. Restore evidence and approved recovery objectives matter.
Service class
Support coverage and service expectations depend on the deployed package, risk, integrations and operating requirements.